Customer & Employee Mandates
Do’s & Don’ts
Operational safety protocols, transaction guidelines, and regulatory compliance frameworks built to secure your banking assets.
Customer Do’s
Provide Accurate Details
Always fill complete, genuine information on application forms to prevent processing delays or review rejections.
Submit Valid KYC
Ensure legible, valid, and fully authentic Aadhaar Card and PAN Card copies are provided for prompt vetting.
Maintain Bank Balance
Keep sufficient balance in your registered savings account to ensure smooth, automated debit of monthly EMIs.
Read Terms Carefully
Understand all sanctioned loan terms, annual interest rates, and fee structures before signing agreements.
Inform Profile Changes
Report updates in contact details (phone, email, address) or banking accounts promptly to MGF support.
Contact Official RM
Interact exclusively with your officially designated MGF Relationship Manager or reach support at 07971900055.
Use Official Bank Payments
Make all EMI and fee payments strictly through approved bank channels (RTGS, auto-debit, or official UPI).
Preserve EMI Discipline
Always pay EMIs on or before the due date to protect your credit history, maintain high score, and avoid bounce charges.
Customer Don’ts
Do Not Hide Details
Avoid misrepresenting your monthly income, employment status, running liabilities, or active loan purpose.
Never Submit Fake Papers
Never submit altered, photoshopped, forged, or incomplete KYC and financial datasets to the verification officers.
Do Not Ignore Reminders
Do not ignore official payment alerts, balance warnings, or transaction failure bounce notices from the system.
Never Delay Schedules
Do not delay your EMI schedules or allow auto-debit bounces without formal, prior written authorization from MGF.
No Blank Signatures
Never sign blank application forms, loan agreements, declarations, or blank cheque leaves under any pressure.
No Verbal Assurances
Do not rely on third-party brokers, agents, or verbal commitments. Get every terms sanctioned formally in writing.
Do Not Share Passwords / PINs
Never share net-banking login details, transaction PINs, OTPs, or confidential security parameters with anyone.
Never Pay Cash EMIs
Never hand over physical cash EMI collections to any visiting representative. MGF strictly operates via banking transfers.
Employee Do’s
Verify All Paperwork
Double-check all structural applications, KYC signatures, and financial bank data before final operational submission.
Explain Terms Clearly
Transparently educate applicants on administrative processing fees, exact EMI breakdowns, and early closure policies.
Use Official Templates
Utilize only authorized corporate templates, calculation modules, legal agreements, and corporate letterheads.
Maintain Professionalism
Uphold a highly respectful, clean, and ethical code of conduct in every digital or physical consumer interaction.
Provide Regular Status Updates
Assist and update borrowers throughout the validation flow until successful loan disbursement.
Protect Data Confidentiality
Keep customer records, document photos, credit appraisals, and internal reviews heavily private and access-controlled.
Report Suspected Fraud
Instantly flag and escalate forged financial files, altered identity credentials, or suspicious collusion directly to compliance.
Employee Don’ts
No Pre-mature Guarantees
Never guarantee, confirm, or promise a loan sanction to an applicant prior to final credit and operations committee vetting.
Never Mislead Borrowers
Never hide processing rates, distort repayment periods, or gloss over dynamic loan terms to secure targets.
No Physical Cash Collections
Never collect or accept physical cash EMIs or processing payments from clients. Direct them to legal banking portals.
Never Alter Records
Never manipulate, rewrite, adjust, or forge applicant forms, credentials, or bank files to clear internal flags.
No Unauthorized Data Leaks
Never share customer records, phone databases, or financial profiles with external brokers or unauthorized third parties.
Never Submit Incomplete Files
Never push half-prepared application datasets, unsigned agreements, or missing document sets to credit managers.
Do Not Bypass Vetting Standards
Never bypass standard AML, strict KYC, and operational background audit procedures to expedite credit delivery.
MGF Security Shield Challenge
Assess your compliance and security awareness in real-time! Take the 60-second interactive challenge, dodge real-world fraudulent scenarios, and claim your virtual champion badge.
You will face 5 real-life scenario events. Choose the correct behavior based on official MGF policies to protect your capital and maintain compliance.